LIRETW · Help choosing
Frequently asked questions
Find product guidance and links to the full store policies.
Where can I find the size of a piece?
Read the dimensions on the individual listing and compare them with jewelry you already wear. Check the selected option before adding it to the cart. For a missing measurement, send support the product link.
How should I compare chain lengths?
Check the base length and the adjustment chain separately. For example, MAÏLY is listed at 16 cm plus a 4 cm extension, while DORI is listed at 16 cm plus 3 cm. The position of a pendant or bracelet also depends on the fit you prefer.
Are all the pieces in a photograph included?
Styled photographs may show several separate items. The product name, written description, selected option and quantity identify what you are ordering. Ask support if the contents or packaging are unclear.
Where do I check materials and care?
Use the material and care information on the exact product listing. Several featured items are described as stainless steel. If you need details about a coating, a particular material or sensitivity, contact support before choosing; do not infer these details from the colour of a photograph.
How long does delivery take?
The Shipping Policy states order preparation takes 1–2 weeks. Shipping time is additional and varies by method and destination. The policy describes free shipping for orders over €60 to most countries and lists delivery-area exclusions. Read the complete Shipping Policy and carrier table.
How can I track my order?
The Shipping Policy says an email with a tracking number and tracking website is sent after shipment. For an order question, include your order reference when contacting support.
Can I change or cancel an order?
The Refund & Return Policy describes changes and free cancellation within 24 hours, subject to the order not having shipped. Later cancellation may involve charges. Read all conditions before requesting a change.
Can a jewelry item be returned?
Read the full Refund & Return Policy before ordering. It includes conditions, fees and exclusions, and lists accessories among the excluded items. Contact support with the product link to ask about its eligibility. View the complete policy.
How do I contact LIRETW?
Email [email protected] or use the contact form. Published support hours are Monday–Friday, 9 AM–6 PM (GMT+8). Include the product link for an item question or your order reference for order assistance.
